About Us
We empower you to resolve consumer issues by providing essential knowledge.
We help New Zealanders who feel that they are not getting a fair deal when they purchase or use goods and services. We offer guidance on your rights and how to address problems with businesses.
Our website is packed with information providing consumer law guidance, tools, and connections to know how to solve your problem.
What we do
We collaborate with organisations and government agencies to provide trustworthy guidance, though we don't act on your behalf. Instead, we direct you to the appropriate channels.
Our resources cover consumer law, resolution processes, and tips for fair dealings.
Our connections and research allow us to understand consumer issues, so we can provide high quality guidance.
What we don't do
We don't offer legal advice, manage complaints, or enforce them.
Our guidance and our tools are useful for consumers to resolve their problems.
Why we do it
We cover consumer law, the resolution process, and provide tips on how to get a fair deal.
By providing guidance and tools, we help consumers understand their rights and navigate the resolution process, ensuring fair markets.
Consumer laws are self-enforcing.
Information and tools to help you resolve issues
Consumers have power when they understand consumer laws and the resolution process. Providing the guidance and tools for consumers to help this happen helps ensure that markets are fair.
We bring it together for you, making sense of it all so that you can get a fair deal.
Providing information and tools to resolve issues
Consumer Rights Finder
Know your rights to a refund, replacement or repair
Consumer Guarantees Act
Gathering insights
See information about and links to consumer research and reports commissioned or undertaken in recent years:
Ministry of Business, Innovation and Employment website(external link)
Other insights
In 2023, our website saw 645,661 users, 905,843 sessions, and 728,177 engaged sessions.
Our Consumer Protection Facebook page delivered 1,813,000 impressions in 2023.
Consumer channels we support
Citizens Advice Bureau(external link)
Working in consumer partnership
We are members of these forums:
- The Consumer Protection Partnership Forum
- Interagency Fraud Working Group
- Motor Vehicle Forum
- Financial Capability Forum